Services for the UnderServed, Inc (SUS) Entitlements Manager in New York, New York

Company Overview: Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Summary:

To oversee the OASAS Entitlements staffs in their day-to-day functions, pertaining to entitlements process in obtaining all entitlements consumers are entitled and maintaining eligibility.

Job Functions:

  • Supervisor staff on a weekly basis

  • Periodically review entitlements electronic and paper charts

  • Review HRA Public Assistance application and supporting document

  • Monitor HRA STARS database daily verify daily census coincide with programs statistics

  • Provide monthly financial HRA STARS report on consumers agency do not receipt full month payment

  • Monthly reconciliation of Congregate Care Level II shelter allowance, SNAP and personal allowance

  • Submit monthly report providing outstanding and unresolved issues

  • Track incoming pharmacy bills and provide Medicaid numbers for processing

  • Report all discharges to HRA and SSA timely

  • Submit consumers MPSS forms to HRA for employed consumers

  • Liaise with HRA, CAS, SSA and STARS management team

  • Provide appropriate guidance and administrative expertise to program staff

  • Complete SSA annual representative payee report

  • Review SSA, HRA and SNAP correspondence with staff

  • Periodically review entitlements module in AWARDS to ensure all benefits are reflected

  • Provide supervisor with all new consumers benefits income status in a timely manner

  • Ensure all applications (i.e. re-determination, food stamp, Medicaid, recertification, representative payee, continuing disability, HEAP and face-to-face etc.) in a timely manner

  • Escort consumers to various government and city agencies (i.e. Social Security Administration, HRA-Public Assistance, Medicaid and food stamp offices)

  • Investigate and ensures resolution of all entitlements and billing exceptions such as Medicaid, social security and SNAP denials

  • Inform appropriate staff and management of potential entitlements issues with consumer

  • Maintain and update consumers’ entitlements charts

  • Ensure response and follow-up on consumers’ correspondence received from various city and government agencies via phone, mail and/or fax

  • Maintain consumer census awards entitlements module (database)

  • Process appeals and advocate in fair hearings to obtain funding for consumers who have been denied

  • Keep abreast of public policy issues and new developments in the field an communicate the same to management

  • Attend information trainings and seminars to remain current on trends and entitlements system changes

  • Regularly required to travel to sites in and outside the organization

  • May be assigned other tasks or duties related to completion of position objective.

  • Demonstrated competency in written, verbal, computational skills to present and document records in accordance with program standards.

  • Must be deadline oriented with demonstrated organizational skills, ability to multitask and prioritize. Must demonstrate proficiency in supervisor entitlements staffs.

  • 10 years of experience in entitlements and supervising required.

  • Must be able and willing to travel to all 5 boroughs of New York

External Company Name: Services For The Underserved, Inc.

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